Company: Gonped Intelligence Co., Ltd.
Address: 18460 Jamaica Ave Suite, Hollis, New York
Email: admin@gonpedsurron.com
Gonped Intelligence Co., Ltd. strives for 100% customer satisfaction. If you are not fully satisfied, please review our return and refund policy below.
1. Eligibility
Returns are accepted within 30 days of delivery for products in original, unused condition with all packaging intact.
2. Non-Returnable Items
Customized or personalized items may not be eligible for return unless defective or damaged.
3. Return Request Process
Contact us at admin@gonpedsurron.com with your order number, product details, and reason for return.
4. Return Shipping
Customers are responsible for return shipping costs unless the product was damaged or defective.
5. Inspection & Approval
All returns are inspected upon receipt. Refunds are processed after verification of product condition.
6. Refund Method
Refunds will be issued to the original payment method. Processing may take 5–10 business days after approval.
7. Exchanges
We offer exchanges for the same product or different model subject to stock availability.
8. Damaged or Defective Products
Report any defective items within 7 days of delivery for a full replacement or refund.
9. Partial Refunds
Partial refunds may be issued for items not returned in their original condition or missing components.
10. Contact
For returns, exchanges, or refunds, contact admin@gonpedsurron.com or write to 18460 Jamaica Ave Suite, Hollis, New York.