Company: Gonped Intelligence Co., Ltd.
Address: 18460 Jamaica Ave Suite, Hollis, New York
Email: admin@gonpedsurron.com
To ensure safety and optimal performance, Gonped provides repair and maintenance guidance for all electric bikes.
1. Warranty Coverage
Our e-bikes come with a limited warranty for [Insert Duration, e.g., 12 months] covering manufacturing defects.
2. What’s Covered
- Manufacturing defects in frame, motor, and electronics.
- Workmanship defects affecting normal use.
3. What’s Not Covered
- Damage from misuse, accidents, or unauthorized modifications.
- Normal wear and tear, including tires, brake pads, and batteries (unless specified).
4. Routine Maintenance
Regular maintenance is recommended to ensure safe operation and longevity.
5. Authorized Repairs
Repairs must be done by authorized service centers or following Gonped-approved procedures.
6. Service Request
Contact admin@gonpedsurron.com with product details, order number, and a description of the issue to request repair.
7. Warranty Repairs
Authorized warranty repairs are free of charge, including parts and labor.
8. Out-of-Warranty Repairs
Out-of-warranty repairs are subject to service charges. Estimates will be provided before work begins.
9. Turnaround Time
Repair times vary depending on the nature of the issue and parts availability. Typical turnaround is [Insert Duration, e.g., 7–14 business days].
10. Safety Notice
Always follow manufacturer guidelines for safe usage. Improper use may void warranty.
11. Contact
For repairs or maintenance inquiries, email admin@gonpedsurron.com or write to 18460 Jamaica Ave Suite, Hollis, New York.